Refund Policy

Premium bought in the izeeva app is sold and charged by Apple or Google, so refunds for it are decided by them, under their own policies. We cannot issue them ourselves.

Apple App Store

request a refund at reportaproblem.apple.com or from your purchase history in your Apple ID settings.

Google Play

request a refund from your order history in Google Play, or through Google Play's refund page.

If something went wrong on our side (you were charged but Premium did not arrive, or you cannot use what you paid for), email us as well and we will help put it right.

You cancel in your App Store or Google Play account settings; the app links there from Profile. Cancelling stops the next renewal, and you keep Premium until the end of the period you have paid for. Deleting the app or your izeeva account does not cancel the subscription.

A trial we grant is free and simply ends. Nothing is charged for it, and it never turns into a paid subscription by itself.

For a subscription bought earlier on izeeva.app and charged by us:

Cancelling

Email hello@izeeva.com. Cancellation stops the next renewal and remains in effect through the end of your current billing period. Deleting your account in the app cancels it immediately.

14-day right of withdrawal (EU/EEA)

If you change your mind within 14 days of a charge, contact us: if you have made little or no use of the Service in that time, we refund that charge in full; otherwise we refund a proportionate amount for the part of the billing period not yet used.

Renewal charges

If you were charged for a renewal you intended to cancel, contact us within 14 days and we will, in good faith, generally refund a recent, unused renewal in full.

Billing errors

Duplicate or incorrect charges are refunded in full.

Email hello@izeeva.com from your account address with the date and amount of the charge. We aim to respond within 5 business days. Approved refunds are returned to your original payment method.

Nothing in this policy limits any statutory consumer rights you have in your country of residence.