Refund Policy

This Refund Policy applies to paid izeeva subscriptions operated by Beiusanu Horia-Paul PFA. It should be read together with our Terms of Service.

1. Free trial

Every account starts with a one-time free trial subject to usage limits. The trial allotment does not reset or renew monthly — once used up, a paid subscription is required to continue. The trial is free: nothing is charged unless you choose to subscribe to a paid plan.

2. Billing & automatic renewal

Paid plans are billed monthly in EUR. Early-access pricing applies at least to your first month; we may choose, at our discretion, to keep the discounted price for further months, but this is not guaranteed and by default the subscription renews automatically each month at the standard price (Starter €20/month; Professional €50/month) until you cancel.

3. Cancellation

You can cancel at any time from your account or by emailing hello@izeeva.com. Cancellation stops the next renewal and remains in effect through the end of your current billing period. We do not automatically prorate or refund the unused part of a period unless required by law.

4. Refunds

• 14-day right of withdrawal (EU/EEA). When you subscribe you ask us to start the Service immediately and acknowledge this at checkout. If you change your mind within 14 days of a charge, contact us: if you have made little or no use of the Service in that time, we refund that charge in full; otherwise we refund a proportionate amount for the part of the billing period not yet used. This is in addition to — and never less than — your statutory rights.
• Renewal charges. If you were charged for a renewal you intended to cancel, contact us within 14 days and we will, in good faith, generally refund a recent, unused renewal in full.
• Billing errors. Duplicate or incorrect charges are refunded in full.

5. How to request a refund

Email hello@izeeva.com from your account address with the date and amount of the charge. We aim to respond within 5 business days. Approved refunds are returned to your original payment method via our payment processor.

6. Mandatory rights

Nothing in this policy limits any statutory consumer rights you have in your country of residence.